Job Description


• Reflect customer needs by assembling business documents and technical requirements.

• Advise customers based on product capabilities and methodologies, applying reuse where applicable.

• Design holistic and integrated high-level solutions that fit customers' business needs, production operability and budget.

• Participate in and/or lead formal and informal reviews with key partners, applying knowledge and experience while providing technical perspective and support.

• Communicate new details of new solutions and business processes to customers' business and IT personnel.

• Ensure that the customer understands the solution and receive responses to all open questions and action items.

• Support the customer during the scoping phase in a specific domain up through and including customer sign off (for example, COM process for various customer types and products, EPC lead for all product models and designs, etc.).

• Prepare solution-related documents and specifications. Configure the solution, followed by the creation, execution and maintenance of accurate and detailed test plans for applicable testing.

• Support the resolution of configuration/implementation-related issues if and when they arise.

• Build a strong relationship with IT Demand organizations in various business units. Participate in direct meetings with business stakeholders as required

• Coordinate interactions, requirements walk-through, sign offs, as appropriate to ensure completion of projects

• Contribute to project plans and collaborate with delivery PMs to drive dates for all projects

• Cooperate with implementation project activities in order to assure business requirements are proper understood and implemented.


Experience and skills required:

• Minimum of 8-10 years of IT experience, working for a Telecommunication company or Billing/ CRM vendor in a Business Analyst role.

• Min 1 Greenfield BSS stack implementation experience as BA lead

• Customer-facing experience – ability to communicate the solution using various methods (presentations, demos, and so on).

• Wide knowledge of relevant products and E2E Business process.

• Knowledge of the telecom industry business processes (ETOM).

• Experience in managing a BA team.

• English fluency both verbal and writing is essential

• Proven ability to analyze complex business requirements and deliver appropriate solutions

• Strong understanding of BSS/OSS COTS products

• Strong understanding of networks, applications, processes and how they integrate

• Ability to review project deliverables

Preferred qualifications

  • Post Graduate/Masters
  • Business Management
  • Postgraduate program in management for executives(PGPX)
  • PMP
  • 8-10 years of Experince in prefered industry