Job Description
Expectation
• Reflect customer needs by assembling business documents and technical requirements.
• Advise customers based on product capabilities and methodologies, applying reuse where applicable.
• Design holistic and integrated high-level solutions that fit customers' business needs, production operability and budget.
• Participate in and/or lead formal and informal reviews with key partners, applying knowledge and experience while providing technical perspective and support.
• Communicate new details of new solutions and business processes to customers' business and IT personnel.
• Ensure that the customer understands the solution and receive responses to all open questions and action items.
• Support the customer during the scoping phase in a specific domain up through and including customer sign off (for example, COM process for various customer types and products, EPC lead for all product models and designs, etc.).
• Prepare solution-related documents and specifications. Configure the solution, followed by the creation, execution and maintenance of accurate and detailed test plans for applicable testing.
• Support the resolution of configuration/implementation-related issues if and when they arise.
• Build a strong relationship with IT Demand organizations in various business units. Participate in direct meetings with business stakeholders as required
• Coordinate interactions, requirements walk-through, sign offs, as appropriate to ensure completion of projects
• Contribute to project plans and collaborate with delivery PMs to drive dates for all projects
• Cooperate with implementation project activities in order to assure business requirements are proper understood and implemented.
Experience and skills required:
• Minimum of 8-10 years of IT experience, working for a Telecommunication company or Billing/ CRM vendor in a Business Analyst role.
• Min 1 Greenfield BSS stack implementation experience as BA lead
• Customer-facing experience – ability to communicate the solution using various methods (presentations, demos, and so on).
• Wide knowledge of relevant products and E2E Business process.
• Knowledge of the telecom industry business processes (ETOM).
• Experience in managing a BA team.
• English fluency both verbal and writing is essential
• Proven ability to analyze complex business requirements and deliver appropriate solutions
• Strong understanding of BSS/OSS COTS products
• Strong understanding of networks, applications, processes and how they integrate
• Ability to review project deliverables
Preferred qualifications
- Post Graduate/Masters
- Business Management
- Masters of Business Administration(MBA)
- PMP
- 8-10 years of Experince in prefered industry